- 2.1 I bought a MOTAN boiler. Who do I contact for installation and commissioning?
- The commercial warranty granted to any Motan product is available through one of the technical assistance companies approved by KOBER SRL in your area. Available here.
- 2.2 The commissioning procedure is free of charge to me, and is supported by KOBER SRL. Why do I have to pay for the AF procedure?
- AF is the certification procedure for operating the boiler and is a mandatory legal procedure for the installation of a gas fuel consuming appliance, according to the ISCIR procedure - PTA1: 2010. This procedure must be followed by the boiler owner. For details and rates, please contact one of the technical assistance companies approved by KOBER SRL in your area. Available here
- 2.3 How do I proceed for regular VTP / VTA maintenance?
- According to ISCIR PTA1: 2010, you are required (once every 2 years of operation) to carry out the VTP procedure of technical verification. According to the Warranty Certificate that came with the product, for the entire duration of the commercial warranty (standard and extended if any), you are responsible for performing the VTA - annual technical inspection. These preventive maintenance procedures must be carried out by the owner. For details and rates, please contact one of the technical assistance companies approved by KOBER SRL within your locality. Available here.
- 2.4 I got an error code on the MOTAN control panel display. How do I proceed?
- For safety, please proceed according to the type of error displayed and the instructions available here.
